| Question / Trigger |
Possible actions to consider |
| Unexpected workplace changes |
Contact QUT:
- the co-ordinator of the student's clinical unit
- the Work Integrated Learning Service (WILS) team
|
| Workplace not supportive of students |
Work collaboratively for a 'Win-Win' outcome:
- separate the people from the problem;
- determine the reason/s for staff lack of support - listen actively to their comments;
- explore mutual-gain options to improve the situation;
- be prepared to compromise, but know your 'bottom-line';
- summarise what has been agreed and how all parties will move forward.
|
| Student behaviour causing concerns |
Be assertive in your approach:
- describe the student's behaviour objectively. Be careful to do this without judgement or interpretation;
- describe the impact of this behaviour on you/others. Be specific and clear, eg.'when you arrive late, I don't have sufficient time to provide an additional hand-over session';
- describe your feelings, eg. 'I feel concerned ...';
- state how you prefer the behaviour to be in future, eg. 'so, in future, I'd prefer you to be here and ready to start by 7am'.
|
| Student performance not meeting expectations |
Address this by:
- identifying the performance deficit as early as possible and discussing with the student;
- specify learning objective/s and actions to be taken, schedule a follow-up assessment, and document the discussion in your notes;
- consider initiating a more formalised Learning Contract if improvement if satisfactory improvement is not demonstrated, notify the relevant unit QUT co-ordinator and schedule a further follow-up assessment;
- if the problem persists, contact the relevant QUT unit co-ordinator for further advice.
|
| Serious disagreement/conflict between student and supervisor perspectives |
Attempt to resolve this by:
- managing your own emotions;
- making sure your expectations are realistic;
- acknowledging the student's emotions and feelings;
- keeping an open mind - listen and ask questions;
- being assertive, focussing on the behaviour (rather than person);
- striving for a win-win outcome.
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